Category Archives: Business & Marketing

Why Do Restaurants Drop My Favorite Meal?

I apologize ahead of time, but this rant has been a long time coming. Why do restaurants always drop my favorite item from the menu? It’s happened time and time again. Baker’s Square dropped their Wisconsin cheese burger. Then they added a tasty fried chicken sandwich with cheese, and dropped it. Granite City Brewery had a Southern fried chicken sandwich that was actually pretty unique and had a nice kick to it. The second time I ordered it the waitress commented that they were dropping it from the menu. Bah.

But TGI Fridays is the worst offender. It started many years ago with the pizza-dilla appetizer. Yes, it was a weird combination of pizza and quesadilla, but it was really good. Then they had this chicken dinner platter that could feed an army. It was two chicken breasts topped with three kinds of cheese and mushrooms. Plus mashed potatoes. And finally there was my latest favorite, the chicken finger BLT. So basic, so tasty. But last night at TGI Fridays I flipped through the pages of the menu and realized in horror that it was gone.

My ability to branch and try something new is now completely destroyed. I can’t try something new at a restaurant because my favorite might not be on the menu next time, so I better eat it now.

Sigh. OK, end rant.

Why Do Libraries Shelve Paperbacks and Hardbacks Separately?

A little help from the library geeks in the audience: Why is it that libraries shelve paperbacks and hardbacks separately?

So the hardback of say, Out of the Silent Planet by C.S. Lewis is in the hardback sci-fi section, while the paperback of Perelandra is in the paperback sci-fi section. And if you don’t get why that’s inconvenient, they’re both the first and second novels respectively in Lewis’ Space Trilogy. I don’t care if it’s hardback or paperback, I just want to read the trilogy.

Or an even simpler example, I’m looking for The Moon is a Harsh Mistress by Robert Heinlein (I told you I was on a sci-fi kick). But I can’t just check the paperback section (which didn’t have it), I also had to check the hardback section (which did have it).

How screwy is that? I love libraries, but I don’t get this. Is there some rhyme or reason to it? Is it easier to shelve books when they’re all hardback or all paperback? Does it save shelf space? And whatever the rationale, does it justify making it harder for patrons to find books?

Hmm… it makes about as much sense as having to call Northwest Airlines five times at three different numbers to finally talk to a human (and no, the “customer care” line did not result in talking to a human, no matter how hard I tried). I hate to put libraries in the same category as a bankrupt airline–but that’s where I’m at.

The Sanitary Meat Company

Sanitary MeatHere’s yet another 1930s newspaper clipping I scanned, an ad from the Sanitary Meat company.

Boy, I sure hope so. But right there in the title they’ve assuaged my fears:

Butcher: Wanna buy some meat?
Shopper: Yeah, but is it sanitary?
Butcher: [points to ‘Sanitary Meat Co.’ sign]
Shopper: Oh, OK then.

There’s a little marketing tip for you from the 1930s, free of charge. Use at your own risk.

Quicken Sucks: Why Can’t Personal Finance Management Be Easy?

Not long ago I ranted about online banking and eventually found a solution that didn’t involve swearing at financial institutions. At least until I tried to download my transaction history and import it into Quicken.

OK, so I tend to put this standard practice off. I should probably do it once a month, I do it more like once every four months. Yes, I procrastinate. Look at my lawn, realize it’s true and get over it.

So the other day I went to update my transactions and Quicken started giving me incoherent errors. Stuff about not having my financial institution’s information correct, not being able to connect with Quicken.com and other errors that made no sense. I checked everything, I made sure the info I was downloading from my bank was good, I even waited a few days in case Quicken was having a temporary glitch.

Then I found this:

As of April 30, 2007, in accordance with the Quicken discontinuation policy, online services and live technical support will no longer be available for Quicken 2004 users.

Quicken sucks.

Continue reading Quicken Sucks: Why Can’t Personal Finance Management Be Easy?

A $250 Piece of Toast

Cause is King - $250 toastMy friends at Personality™ just bought a $250 piece of toast. It’s an actual piece of toast, but they’ll never hold it or eat it. Instead it gets them a prominent position on Your Name on Toast and $250 goes to charity.

It’s the latest twist on these advertising pages that started with the Million Dollar Homepage, only this one is for charity and the price keeps going up (which reminds me of One Thousand Paintings, only it’s not as complex–the price just goes up).

Seth Godin talked about it a while back and it’s just amazing to me that these things take off. It’s kind of like the online equivalent of what modern artists always hear–“I could have built that!”–then why didn’t you?

Your Logo Means Nothing Until You Make It Mean Something

2007_06_06londonolymp.jpgWhen it comes to logos, marketing guru Seth Godin says the image you pick doesn’t really matter. The meaning comes not from the logo itself, but what your company actually does.

“A great logo doesn’t mean anything until the brand makes it worth something.”

He uses the example of Starbucks, Nike and Apple. The logos of two of those companies have nothing to do with what they actually do (I don’t think Nike’s swoosh supports Godin’s claim–as abstract as it is, that feeling of movement actually goes pretty well with an athetlic shoe company). So the lesson here is don’t sweat your logo–just pick something and then give it meaning by what you do. Interesting approach. And it takes some of the intimidation out of picking a logo.

All of which is of course inspired by the announcement of the London Olympics logo (Godin: “That’s why spending $800,000 for a logo is ridiculous.”), which is being reviled and revered across the web.

Levity for Longevity: Humor at the Billy Graham Evangelistic Association

More fun at the office: The End of World Wide Pictures, a tweaked desktop from a screenshot of a WWP movie.An article I wrote for TheHighCalling.org was just posted. It’s a fun little reflection on humor in the workplace, featuring some of the behind-the-scenes highlights you wouldn’t expect from my years at the Billy Graham Evangelistic Association:

For two and a half years, I worked in the Internet Department of the Billy Graham Evangelistic Association. We were young, tech-savvy folks who could have worked at dotcoms but instead chose to work for an aging evangelist. The job had its share of stress—crashing servers, last-minute changes, and webmaster emails from people who didn’t know how to copy and paste.

We coped—in part—thanks to humor.

There were the Monday mornings when laughter would spread like the plague through our department. You could almost tell when the latest flash-animated cartoon had been released on HomestarRunner.com and nearly everyone in our department would pause to watch the disgruntled StrongBad answer his latest email in typical mocking style.

Read the rest, and be sure to click through to my author bio for a great pic.

Bono: We Need to Get Better at Storytelling

I love this quote from Bono talking about his guest editor stint with Vanity Fair:

“We need to get better at storytelling,” Bono told the Times. “Bill Gates tells me this all the time. We’ve got to get better at telling the success stories of Africa in addition to the horror stories. And this magazine tells great stories.”

It’s all about telling stories. As a writer, that sounds great, but even as a regular Joe that’s what I want to hear. Good stories are captivating and compelling. Tell me a story, don’t put me to sleep with your market-speak. Telling stories is what I do as a writer. It’s part of what one of my clients, Personality does (look, more client synergy!). And it works.

Marketing Wisdom from Seth Godin

I’ve got a triple whammy of marketing wisdom from marketing guru Seth Godin (who else?).

  1. Meetings: Everybody always whines about how unproductive meetings are. I suppose they can be, but when I worked on teams most of our meetings seemed pretty necessary. But if you’re sick of meetings, Godin offer some fresh tips on how to make your meetings intentional and productive.
  2. Apostrophes: You get nothing when you use them correctly, but you lose big when you mess them up. Making up a word would be losing big.
  3. Recognition: Godin talks about recognizing a band from one second of a song. Same is true with seeing the corner of a magazine or the sound/smell of a coffee shop. He says that recognition is branding and it’s no accident. And that kind of consistency requires an anal person to put their foot down and enforce those brand rules. That’s the kind of thing proofreaders and editors are good at. You might think those grammar Nazis are nuts, but they know a thing or two about consistency.