Category Archives: Business & Marketing

Director of Marketing Insults Journalists

Heard a story on NPR today about St. Paul being in the spotlight for the Republican National Convention. The part of the story that stuck out to me was when Erin Dady, director of marketing for the City of St. Paul, made this assumption about the national media:

“I would guess a significant percentage of the 15,000 members of the media who are coming to town couldn’t even locate St. Paul on a map,” she says. “So, what better way to tell our story to the world than to have 15,000 members of the media here in town? It’s really priceless media attention.”

Maybe Dady has some research to back up that assumption (in which case, why not use the research instead of speculating?) or maybe she’s referring to the fact that national reporters seem unable to distinguish St. Paul and Minneapolis (though that has little to do with locating St. Paul on a map)—I don’t know. But however you spin it, it seems like a really dumb idea for the marketing director of St. Paul to insult the intelligence of 15,000 journalists who are about to descend on our city.

How Confident Are You About Your Business Direction?

Those clever, creative and confident folks at Personality™ have put together a Confidence Evaluation that can help you, well, evaluate the confidence of your business or organization. It’s really about figuring out if your organization knows itself well enough to communicate effectively.

It’s a quick little eight-question PDF, and if you have the latest version of Adobe Acrobat Reader you can fill in your answers on the PDF, submit your info and get a free download of another PDF that thoroughly explains what you should do now that you know how confident (or not) your organization is.

It’s a pretty slick little tool and can help you begin to ask the right questions when it comes to marketing and communication. Check it out. Not only do I recommend it, but I also helped edit it (that’s my way of giving you the full disclosure).

Youngstown, Ohio, Embraces Shrinkage

I love this story of Youngstown, Ohio, embracing their dwindling population and lack of growth:

Youngstown, Ohio, has seen its population shrink by more than half over the past 40 years, leaving behind huge swaths of empty homes, streets and neighborhoods.

Now, in a radical move, the city—which has suffered since the steel industry left town and jobs dried up—is bulldozing abandoned buildings, tearing up blighted streets and converting entire blocks into open green spaces. More than 1,000 structures have been demolished so far.

It’s sad for the town and all the people who have lost jobs and homes, but at some point you have to accept the fact that growth isn’t happening and try something else.

“We’re one of the first cities of significant size in the United States to embrace shrinkage,” said [Mayor Jay] Williams.

I talk a lot about how continual growth doesn’t always work, and I think this is a good example. Despite the hardship, it’s cool to see something new rising out of the city. It won’t be as big, but that’s OK. Bigger isn’t always better.

Sometimes Business Growth is Business Greed

I’m always harping on the idea that businesses don’t have to grow. The U.S. economy doesn’t have to be growing by leaps and bounds to be healthy. Sometimes things shrink. It might be painful, but it’s not the end of the world. I think they call it pruning. That constant growth everyone seems to expect isn’t sustainable. Some people even call it greed.

That’s what Semco CEO Ricardo Semler says in his book Maverick: The Success Story Behind the World’s Most Unusual Workplace:

A few years ago, I struggled with an opportunity to acquire a company with five plants and 2,000 employees. “Why do we want to grow more?” I asked myself. Are we going to be better for it?”…

It’s all about persistence, isn’t it? But where does persistence end and obsession begin? How high is too high? How big is too big? Of course, some growth is necessary for any business to keep up with competitors and provide new opportunities for its people. But so often it is power and greed and plain stubbornness that make bigger automatically seem better…

Semco has learned that to want to grow big just to be big is a catch … Much about growth is really about ego and greed, not business strategy. (excerpted by 37signals)

If Semler sounds familiar, I quoted him saying something similar a while back (also found via 37signals). That’s two references to the guy—maybe it’s time to read his book.

Economic Downturn is Opportunity

Waking up to see the falling stock market as the main article on CNN is getting old. Hearing the NPR newcasters skirting around the r-word (that which must not be named—recession! Gasp!) is beyond tiring. Watching the federal government throw money at us in order to fix the economy is a little backward.

I’m happy to finally see someone talk about the up side. And of course, it’s Seth Godin:

“Change (and the fortunes that go with it) is almost always made during the down part of the cycle. It might not be fun, but it’s exciting.”

Losing your job is never easy, but it is an opportunity. Despite what everyone is saying, recession isn’t the end of the world.

Gotham Tax Service & Martial Arts

This week I got a letter in the mail from Gotham Tax Service/Martial Arts. I immediately opened it. I already have a tax guy, but a ninja tax guy? That’s worth looking into.

Turns out it’s a husband/wife team–the husband does the taxes and the wife does the martial arts–and they were just sharing an envelope and splitting the mailing costs. The envelope had a separate flier for Gotham Tax Service and Gotham Martial Arts. There was also a letter from “Gotham Family Businesses” that pitched each as a separate entity.

And that, my friends, is an opportunity lost. There are plenty of places to get your taxes done and plenty of places to learn martial arts. But very few, if any, that combine both. A CPA with a blackbelt? It’d be unique, it’d be interesting, it’d be fun (and when are taxes ever fun?)–and it’d get people talking.

Sometimes you have to go for something crazy and risky. A little risky might save on postage, but there’s also little risk of a big payoff.

Pick Your Words Honestly

I have a client that needed to cancel an event this week. But that’s not how they’re phrasing it. Instead of canceled the event was withdrawn.

What does that even mean?

I understand what they’re up against. They don’t want the negative connotation that goes along with an event being canceled. Unfortunately, there’s nothing you can do about that. The next best thing you can do is to reschedule an event. But if you have to cancel an event, just say that. The clarity and straight-forward approach will mean something to people. They’ll see you’re an organization that can admit its mistakes.

But if you have to withdraw an event, well, that’s another story. First people will pause and try to figure out what that means. Who withdraws an event? They’ll sort it out, eventually, and then they’ll wonder why you phrased it so oddly. They’ll quickly see that you’re trying to put a positive spin on the cancellation, and they’ll realize you’re trying to be a PR huckster. You just lost a notch of respect.

If you have potentially negative news to break, don’t be a spin artist. Play it straight. You’ll communicate more clearly and your audience will respect you for it.

Businesses Don’t Have to Continually Grow

Ever since starting my own business I’ve found the unending thirst for growth in the business world to be a bit bizarre. Maybe even perverse. How can a company continually grow? At some point you run out of people willing to buy widgets. What’s wrong with simply doing well?

Every now and then I come across somebody smart who backs up my anti-growth leanings. This time it’s Ricardo Semler, the CEO of the Brazilian company Semco. He shared these thoughts at MIT’s Sloan Business School:

The assumption that growth is good for companies is a very difficult one to sustain. There is no evidence whatsoever that companies that grow a lot do better than companies that don’t grow a lot.

(link via 37Signals)

Talk to Your Daughter Before the Industry Does

The skin care and beauty product company Dove has been doing some rather incredible marketing of late with their Campaign for Real Beauty. I’ve blogged before about their evolution video which shows the make-up and Photoshop process a model goes through.

Now they have a second video, called Onslaught, which puts the barrage of sexually charged media images in the context of an elementary school aged girl. The ending message is ‘talk to your daughter before the industry does.’

Continue reading Talk to Your Daughter Before the Industry Does