Wells Fargo, you suck. It’s not enough that we owe you thousands and thousands of dollars in student loans. You have to make the process incredibly painful.

[begin rant]

It starts with the in-school forbearance we have while Abby’s in grad school. They make you reapply every year, which isn’t a big deal. I reapplied in May, but apparently it didn’t go through. Something complicated with the school not reporting to the proper people on time and blah blah blah. So I have to file again.

But Wells Fargo never told me the application was rejected. They just waited until the forbearance period was over and reminded me that I need to start giving them fistfulls of cash again.

So I call up and find out I have to fill out the stupid form, again. I get a nice “we’re sorry,” but it’s just too damn bad. Fill out the form again.

I’m not sure why their mistake has to be my problem, but I guess I owe them lots of money, so it is my problem.

To cap it off, when I initially called I was randomally selected to take part in their customer satisfaction survey after my call. I just had to ask the operator to transfer me after I’d finished my business. I did that, but the operator came back on to happily tell me that their survey wasn’t working at the moment.

At this point I’m ready to put my head through the wall. Why invite me to take the survey if it doesn’t work?!

Oh, student loans, how I despise thee.

[end rant]