How Not to Get Business
August 18th, 2005 Posted in Business & MarketingLast month our house suffered some minor damage in a storm. I called two local companies before having a friend help me fix the damage. One company gave me a ballpark quote over the phone and explained that since they were so busy it would be a week before they could do my house. The guy was pretty nice about it, honest about the cost and that it was a pretty simple job I could probably do myself if I could get up there. Which is what we ended up doing (well, not me, but a friend).
The other company I called took down my name and said they’d have their estimator give me a call back. Guess when he called? Today. I called them on July 26. They get back to me on August 18. Ummm, nice try.
I can understand when a company is busy and they don’t have time for a nothing job like mine (I’ve certainly been in that position). That’s understandable. But shouldn’t you be following up a little sooner? Maybe just call and say, hey we can’t get to you for a month. It would at least give the opportunity to make a good impression, maybe even refer another company instead. Oh well.
One Response to “How Not to Get Business”
By jaime on Aug 20, 2005
what’s up with that? communication is SO easy these days … but it seems like people are doing it less and less. Lame.