The phone rings and your spirits drop. I hate it when the phone becomes the bearer of bad news. There’s been a lot of bad news lately, and it seems like there’s nothing you can ever do. You’re stuck in a moment a million miles away, and it seems like nothing you can do will make any difference. And even if it did you don’t know if you’re helping or hurting, healing or harming. I hate not knowing almost as much as I hate knowing.